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IT Helpdesk Specialist (Max Duration Contract 1 Year) Job
Celgene Corporation
Date: May 22, 2013
Location: Neuchatel, Switzerland
IT Helpdesk Specialist (Max Duration Contract 1 Year)
IT
Neuchatel, Switzerland
PREREQUISITES
1-2 years IT Helpdesk / Support in a multi-national environment
Valid Swiss working permission or EU Citizenship required
As member of the Operations Services Group, you will be part of the Service Desk group. You manage incidents and service requests coming from internal customers by phone, email or walk-in.
Responsibilities include, but are not limited to:
- Answer/ respond to incoming requests and resolve customer problems by phone and remotely on the user’s system.
- Interact with customers and co-workers to diagnose and resolve problems.
- Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems.
- Support feature, functionality, and usage of specific applications.
- Troubleshoot software and hardware problems.
- Document customer requests in call tracking system.
- Stay current on and adhere to established policies, procedures and documentation.
Skills/Knowledge Required:
- A diploma (CFC or equivalent) in Information Systems (and/or Business) and/or MCSE, MCP or other recognized IT professional qualification.
- 1-2 years of experience in IT Support / Helpdesk delivery in an international and multi-cultural environment.
- Strong customer service skills.
- Strong problem solving skills and decision making ability.
- Strong enthusiasm and desire to learn.
- Strong written and verbal communication skills.
- Effective listening skills.
- Work well in a team environment.
- Self-motivation and organization.
- Ability to learn and apply technical information in a fast-paced, demanding work environment.
- Ability to follow policies and procedures; attention to detail.
- Solid technical understanding of all aspects of running a multi-national helpdesk including Microsoft software, active directory, hardware, blackberry, mobile phone, servers, etc.
- Conceptual & practical understanding of IT Support fundamentals, ITIL experience and knowledge is a definite plus.
- Excellent spoken and written French and English required, other European language a plus.
IT
Neuchatel, Switzerland
PREREQUISITES
1-2 years IT Helpdesk / Support in a multi-national environment
Valid Swiss working permission or EU Citizenship required
As member of the Operations Services Group, you will be part of the Service Desk group. You manage incidents and service requests coming from internal customers by phone, email or walk-in.
Responsibilities include, but are not limited to:
- Answer/ respond to incoming requests and resolve customer problems by phone and remotely on the user’s system.
- Interact with customers and co-workers to diagnose and resolve problems.
- Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems.
- Support feature, functionality, and usage of specific applications.
- Troubleshoot software and hardware problems.
- Document customer requests in call tracking system.
- Stay current on and adhere to established policies, procedures and documentation.
Skills/Knowledge Required:
- A diploma (CFC or equivalent) in Information Systems (and/or Business) and/or MCSE, MCP or other recognized IT professional qualification.
- 1-2 years of experience in IT Support / Helpdesk delivery in an international and multi-cultural environment.
- Strong customer service skills.
- Strong problem solving skills and decision making ability.
- Strong enthusiasm and desire to learn.
- Strong written and verbal communication skills.
- Effective listening skills.
- Work well in a team environment.
- Self-motivation and organization.
- Ability to learn and apply technical information in a fast-paced, demanding work environment.
- Ability to follow policies and procedures; attention to detail.
- Solid technical understanding of all aspects of running a multi-national helpdesk including Microsoft software, active directory, hardware, blackberry, mobile phone, servers, etc.
- Conceptual & practical understanding of IT Support fundamentals, ITIL experience and knowledge is a definite plus.
- Excellent spoken and written French and English required, other European language a plus.
Job Segments: Information Systems, Service Desk, Information Technology, Help Desk, Technology, Customer Service