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Specialist III, System and T&E

Req #: 1800090
Location: Boudry, Neuchatel CH
Job Category: Finance
Work Location: Route de Perreux 1 BOUDRY 2017
Organization: Celgene Logistics
Schedule: 40
Shift:
Employee Status: Full time
Job Type: Regular
Job Level:
Travel:
Other Locations:Switzerland- Boudry

Description

Celgene is a global biopharmaceutical company leading the way in medical innovation to help patients live longer, better lives. Our purpose as a company is to discover and develop therapies that will change the course of human health.  We value our passion for patients, ​quest for innovation, spirit of independence and love of challenge. With a presence in more than 70 countries, and growing - we look for talented people to grow our business, advance our science and contribute to our unique culture.

Responsibilities will include but are not limited to the following:

  • Provide level I customer service support to internal and external customers using Zendesk to support the travel and credit card platforms.  Answer and respond to inquiries in a timely and correct manner.
  • Primary point of contact for inquiries related to the Concur travel and expense platform and the Citibank card platform. 
  • Overall responsibility for the administration of the Citibank card programs including control of the application, issuance and retention of all physical and virtual cards. 
  • Recommend card usage and credit limits to card holders. Review and update user access for cancellation of transferred and terminated employee cards and employee changes affecting card eligibility.
  • Administer, monitor and track approved outstanding virtual card payments and exceptions with suppliers and provide training on how to process the transactions. 
  • Serve as a point of contact for the Travel and Card policies and procedure questions.  Maintain program compliance and follow up with cardholders regarding violations to ensure cardholders are properly trained and in compliance with policies. Provide additional one-on-one training to correct any deficiencies.  Responsible for escalating on-going violations to senior management for corrective action.
  • Responsible for the monthly accrual and reconciliation for all Card programs.
  • Assist cardholders in resolving disputes and take the lead in managing and resolving fraudulent charges. 
  • Ensure all card activities are completed by published deadlines.
  • Willingness to cross train with other Financial Operations teams and assist where necessary. 
  • Provide assistance as an administrative backup for the Financial Operations area with responsibilities including filing and mass mailings.
  • Assist with any ad-hoc projects and reporting as necessary.  

    Skills/Knowledge Required:

  • Commercial degree (e.g. CFC d’employé de commerce or Maturité commerciale).
  • Strong proficiency with the Microsoft Office Suite and accounting software.
  • Strong interpersonal, customer service and telecommunication skills.   
  • Fluent in English, any other language a plus.
  • Dynamic, motivated and enthusiastic person desired to grow in an international environment.
  • Strong foundational knowledge of financial operations including travel and expense management, accounts payable, vendor management or accounts receivable

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About Celgene

Celgene is a global biopharmaceutical company committed to improving the lives of patients worldwide. At Celgene, we seek to deliver truly innovative and life-changing treatments for our patients.

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