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Werkstudent (m/w) IT-Support

Req #: 17001026
Location: Munich, BY DE
Job Category: Human Resources
Work Location: Joseph-Wild-Strasse 20 MÜNICH 81829
Organization: Celgene GmbH
Schedule: 16
Shift: Day Job
Employee Status: Part time
Job Type: Fixed Term
Job Level: Individual Contributor
Travel: No
Other Locations:Germany- Munich

Description

Celgene is a global biopharmaceutical company leading the way in medical innovation to help patients live longer, better lives. Our purpose as a company is to discover and develop therapies that will change the course of human health.  We value our passion for patients, ​quest for innovation, spirit of independence and love of challenge. With a presence in more than 70 countries, and growing - we look for talented people to grow our business, advance our science and contribute to our unique culture.

Responsibilities include, but are not limited to:   

  • End-to-end tracking of tickets and escalating tickets to the appropriate resolver groups to restore normal service operations as quickly as possible
  •  Assist with new user set up and permissions on the major platforms
  • Act as Single Point of Contact (SPOC) for all IT related support
  • Create knowledge base articles and publish tips and techniques on a web page for customers
  • Assetmanagement
  • Remote installation of company approved software and applications
  • Remote control of end user devices to ensure proper troubleshooting and resolution of support call

Skills / Qualification required:

  • Enrolled in a University / College
  • Strong identification with Celgene’s values
  • Clear speaking abilities in English & German
  • Customer service orientation
  • Teamplayer
  • Essential troubleshooting abilities (Knowledge and understanding of laptop hardware, Software installation / Maintenance)
  • VPN – Working knowledge
  • Microsoft Office Suite 2007 and above
  • Mobile Devices - Basic Networking (LAN, WAN, Wifi, IP’s, etc)

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About Celgene

Celgene is a global biopharmaceutical company committed to improving the lives of patients worldwide. At Celgene, we seek to deliver truly innovative and life-changing treatments for our patients.

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